<\/p>\n
We want you to be happy with your purchase. This page explains how returns, exchanges, and refunds work for orders placed on propriofoot.com.<\/p>\n
If you bought online as a consumer (non-business), you have 14 days from delivery<\/strong> to withdraw from your purchase without giving any reason. To exercise this right, you must notify us within 14 days. You then have 14 additional days<\/strong> to send the items back. We will refund you, including the standard outbound delivery cost<\/strong> (not any paid upgrade), and we may withhold the refund until we receive the goods or proof of shipment<\/strong>, whichever occurs first. (EUR-Lex<\/a>)<\/p>\n How to start a 14-day return<\/strong> Return shipping costs:<\/strong> For change-of-mind returns, you pay the return postage (unless we offer a free-returns label). (EUR-Lex<\/a>)<\/p>\n The 14-day right of withdrawal does not apply<\/strong> to certain products, including:<\/p>\n Our products are standard goods (boards\/posters) and typically are<\/strong> eligible for the 14-day withdrawal, provided they are returned in resalable condition.<\/p><\/blockquote>\n To receive a full refund, items must be returned:<\/p>\n Want a different item instead? Start a return (as above), then place a new order. We\u2019ll refund the original once received.<\/p>\n If your item arrives damaged\/incorrect<\/strong>, contact us within 48 hours<\/strong> of delivery with photos of the parcel and item. We\u2019ll repair, replace, or refund as appropriate. Under EU law, goods that are not in conformity<\/strong> must be repaired or replaced at no cost<\/strong>; if that\u2019s impossible within a reasonable time, you\u2019re entitled to a full or partial refund. (European Union<\/a>)<\/p>\n All consumer purchases in France\/EU benefit from a 2-year legal guarantee of conformity<\/strong> starting from delivery. This is separate from any commercial warranty. If a conformity defect appears within this period, contact us; we\u2019ll assist per the law (repair\/replacement\/refund). (Europe Consommateurs<\/a>)<\/p>\n Propriofoot Asscoci\u00e9s \u2013 Returns Please include your RMA number inside the parcel.<\/p>\n Mark the parcel as \u201cReturned Goods \u2013 No Commercial Value\u201d<\/strong>. Any inbound customs duties\/taxes we incur due to incorrect declaration may be deducted from the refund.<\/p>\n For discounted bundles\/packs<\/strong> (e.g., Boards + Poster<\/strong>), we refund:<\/p>\n We reserve the right to refuse returns in cases of excessive wear, missing components, or repeated misuse of the policy.<\/p>\n If you purchased as a company (B2B), the 14-day withdrawal does not<\/strong> apply; statutory defect remedies still apply.<\/p>\n Questions? We\u2019re here to help. We want you to be happy with your purchase. This page explains how returns, exchanges, and refunds work for orders placed on propriofoot.com. 1) Your right to change your mind (14-day withdrawal) If you bought online as a consumer (non-business), you have 14 days from delivery to withdraw from your purchase without giving any […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3479","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/propriofoot.com\/en\/wp-json\/wp\/v2\/pages\/3479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/propriofoot.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/propriofoot.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/propriofoot.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/propriofoot.com\/en\/wp-json\/wp\/v2\/comments?post=3479"}],"version-history":[{"count":3,"href":"https:\/\/propriofoot.com\/en\/wp-json\/wp\/v2\/pages\/3479\/revisions"}],"predecessor-version":[{"id":3485,"href":"https:\/\/propriofoot.com\/en\/wp-json\/wp\/v2\/pages\/3479\/revisions\/3485"}],"wp:attachment":[{"href":"https:\/\/propriofoot.com\/en\/wp-json\/wp\/v2\/media?parent=3479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nEmail contact@propriofoot.com<\/strong> with: order number, items you\u2019re returning, reason (optional), and photos if there\u2019s an issue. We\u2019ll reply with a return authorization (RMA) and instructions.<\/p><\/blockquote>\n2) When returns are not possible (legal exceptions)<\/h2>\n
\n
\n(See French Consumer Code L221-28<\/strong>.) (L\u00e9gifrance<\/a>)<\/li>\n<\/ul>\n3) Condition of returned items<\/h2>\n
\n
\nIf the product has been tried briefly for size\/fit on a clean surface, that\u2019s acceptable; heavy use is not.<\/li>\n<\/ul>\n4) Exchanges<\/h2>\n
5) Faulty, damaged, or incorrect items<\/h2>\n
6) Legal guarantee of conformity (2 years)<\/h2>\n
7) Refund method & timing<\/h2>\n
\n
8) Return shipping address<\/h2>\n
\n1700 Avenue de Borgo
\n20290 Borgo, France<\/p>\n9) International returns (outside EU)<\/h2>\n
10) Bundles & sets<\/h2>\n
\n
11) Abuse & fair use<\/h2>\n
12) Business customers<\/h2>\n
13) Contact<\/h2>\n
\nEmail:<\/strong> contact@propriofoot.com<\/p>","protected":false},"excerpt":{"rendered":"